My login or password isn't working

Crash Magic requires a login and password to access the program.  The login is used by the program to keep track of your projects, studies and reports. The login process also assures that only one person is accessing your account at a time.  The password keeps the information provided by the program protected.  Your login and password are associated with a user group.  In order to log in, you must select the user group that you have been assigned to.

When Crash Magic has been set up in a standard manner, the logins and passwords are stored in Crash Magic and managed by the group administrator.  In most cases, if your password is not working, that is the person to contact.  They will be able to verify that you have an account on the system, and they can change your password to one you can use. Note: No one, even the group administrator, can look up your existing password.  This is for security reasons.

There are other methods of logging into the program.  Once method uses your SQL database for login verification.  In this case, you still have a login to Crash Magic, but the password that you use is the password from your database login.  The login screen will inform you that your user group provides this functionality by indicating "DB Verify available" once you have selected your user group. If your system is configured in this manner, your department database administrator is the person to see about lost or not-working passwords.

Another method of logging in is through use of "Active Directory" or "Single Sign On".  If your network administrator has configured the Active Directory feature in Crash Magic, then your initial login to your computer account or to your enterprise network through your browser will eliminate the need to login to Crash Magic.  In this case, merely clicking the link or entering the Crash Magic URL will bypass the login screen and present you with the project home page.

For information about the various options on the login form, see Login form.